Effective Date: July 2026

At Crystal Galeria, we are committed to delivering your orders safely, securely, and on time. Every order is carefully packed to ensure your crystal products reach you in excellent condition.

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Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons or promotional events, processing times may be slightly longer.

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Delivery Timeline

Estimated delivery within India:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

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Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout.
• We may offer Free Shipping on selected products, promotional campaigns, or orders above a specified value.

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Order Tracking

Once your order has been dispatched, you will receive:

• A Shipping Confirmation Email
• Tracking Number
• Courier Partner Details

You can use the tracking number to monitor your shipment until delivery.

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Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery is unsuccessful due to:

• Incorrect address
• Customer unavailable
• Incorrect contact information

the package may be returned to us. Additional shipping charges may apply for re-dispatch.

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Address Accuracy

Please ensure your shipping address, PIN code, and mobile number are accurate before placing your order.

Crystal Galeria cannot be held responsible for delays or failed deliveries caused by incorrect customer information.

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Damaged Packages

If your package appears damaged upon delivery:

• Take clear photos before opening the package.
• Record an unboxing video if possible.
• Contact us within 48 hours of receiving your order.

Our support team will assist you promptly.

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Delivery Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Public holidays
• High order volumes
• Courier network issues
• Natural disasters or unforeseen events

We appreciate your patience and understanding in such situations.

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International Shipping

Currently, Crystal Galeria ships only within India.

We look forward to expanding our shipping services internationally in the future.

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Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Crystal Galeria

📧 Email:crystalgeleria33@gmail.com

📞 Phone:+91 9686695794, +91 9136253346

📍 Address: